General Insurance Complaints

In case of any inconvenience with our General insurance services, please let us know as soon as you can. Your feedback is valuable to help us serve you better. You may contact us through:

• Telephone no. 04-702-8500.
• Email us at:
  • In respect of Marine related claims: marineClaims@alsagrins.ae
  • In respect of Fire andLiability claims: generalclaims@alsagrins.ae
• Provide your policy number or claim number.
• Provide an outline of the nature of your complaint.
• Provide your contact details.

And we shall be in touch with you within two working days.

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